Frequently Asked Quesstions

Enjoying Family Time

What Does Property Aid Do?

We create customized maintenance plans to meet your property needs and budget.  Perfect for a busy family with little time to spare or an older adult who could use help around the house, our services provide the aid that is hard to find.

Do I Need a Monthly Home Maintenance Care Plan?

Regular, scheduled monthly property maintenance service makes sense for many homeowners.  It's more than a check on your home, it's preventative maintenance to change, inspect, check/replace and care for essential components of your home to help keep it operating smoothly.  By taking care of your home with Property Aid Home Maintenance Care Plans you'll be getting the peace of mind that your home is being well cared for.

What Does Property Aid Cost?

Basic monthly home maintenance care plans start as low as $199 per month depending on the size of your home.  Prices are determined based on what maintenance services you want performed and size of property.  Basic monthly pricing includes labor (dedicated technician for 2 hours of general repairs and maintenance inside and out) and supplies up to $25 per visit (furnace filter, standard light bulbs, batteries, hose bib covers, weather stripping).  In the unlikely event your technician isn't needed for the time paid you can roll over the unused hours to another service visit so you get your money's worth!

Why Should Services be Performed Monthly?

We have a detailed list of activities performed each visit to keep your property, systems, and appliances operating the best they can and to keep you safe.  Monthly visits can help prevent larger problems from happening such as hot water heater flooding and frozen exterior hose bibs.  Our goal is to help prevent issues and resolve problems before they become costlier to you such as water leaks, clogged drains, clogged AC lines, broken sprinklers, leaky toilets, etc.  We also allow time during the monthly visit to help with items on your "to-do" list (typically activities that take less than 30 minutes to perform).

What Type of Services are Performed During a Visit?

Scheduled maintenance visits include our technicians completing a thorough inspection of your property and all the basic maintenance and minor "to-do" needs of the home.  Each visit can include changing light bulbs and furnace filters, touch up caulking, check and clear drains, lubricate doors, inspect weather stripping and over 50 other tasks as part of an extensive maintenance checklist.  Seasonal items are done as needed such as changing smoke detector batteries, cleaning dryer vents, installing and removing hose bib covers, etc.  Once the maintenance is complete, they spend time on "to-do" repairs such as, putting items in the attic, hanging pictures, breaking down boxes or other small tasks you require.

Why Should I Sign Up?

Customers sign up for four key reasons: 1) we take care of the preventative maintenance that is often neglected but needed to keep your home safe and in prime condition;  2) poor mobility and health problems can prohibit a person from accomplishing simple tasks;  3) we free up valuable time, including the time you might otherwise waste waiting for a repair person or searching the internet for a service provider; and 4) we give you a trusted single source Property Manager for dealing with anything that goes wrong in your home.

Family with young children

How Long Does the Service Visit Last?

Service maintenance appointments are set based on your needs and budget.  Our monthly service plan for a home under 2,000 square feet includes a 2.0 hour visit.  About 1.5 hours is spent completing the maintenance checklist and the other 30 minutes dedicated to completing minor repairs and "to-do" type projects.

Who Conducts my Maintenance Appointments?

A technician from Property Aid will conduct the scheduled maintenance appointments.  When you sign up for a maintenance plan with us, the same technician is assigned a time slot based on your preference.

Do I Need to be Home for my Service?

You don't need to be home during your scheduled service appointment.  A majority of our customers provide us with keys or a garage code so that we can access the property when not home.  When needed, we can meet our specialized service partners and or contractors at your home so you don't have to which saves you the time of waiting around for help to arrive.

Who Handles my Questions or Problems?

You're assigned a property manager is the start to manage all the work done at your property by our technicians and service partners.  If you have a question or problem contact the property manager and they will help as needed.

Are Larger Repairs Included in the Scheduled Maintenance Visit?

The majority of repairs that take 30 minutes or less to complete are included in the basic monthly service cost.  In addition, materials that cost less than $25 per visit are covered in the basic fee.  For larger projects, we will have our handyman or appropriate service partner provide an estimate for your approval prior to doing the work.

Do I Need to Sign up for all Your Services?

The only required service is a basic monthly home maintenance care plan.  Through this service we get to know your home and take care of the small issues that arise before they become big issues.

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I Already have HVAC Service, do I Need to Switch?

Property Aid has additional service offerings available to you as needed - you only sign up for the ones you want.  We recognize that you may already have a trusted plumber, electrician, lawn maintenance or pool cleaner and we encourage you to continue using them if you want to.  If you decide after your contract has begun with Property Aid that you would like to add a service, no problem, we would be happy to accommodate the request.

Do you get Multiple Bids for Specialized Services and Larger Projects?

We balance the need to offer competitive pricing with our goal of providing quality results.  Therefore we work with a team of pre-screened and qualified service partners on all project work.  Because we work with them regularly, they give us preferred pricing, which allows us to manage the work for you while still remaining competitive.  We may not be the cheapest provider, but we will take the entire burden of the project off of your shoulders.

How do I Pay for the Service?

Invoices are sent via email within a few days of each visit.  The invoice includes basic monthly home maintenance care plan cost, additional services performed in the contract and any costs related to project work completed since the previous invoice.  Payments can be made by check, online banking or credit card.

What if I Decide that the Service isn't for me?

We understand that life happens and you might need to terminate the service before the contract is up.  We will be sorry to see you go, yet will certainly not hold you to the contract if the service no longer works for you.